Our
Return Policy
At Durbin Farms we take special care in bringing you the
best and freshest products from our market. We strive to
bring you these products, hoping they will bring you a
smile & enjoyment. We want nothing less than your
ultimate satisfaction and enjoyment from whatever you
order from us. There are, regretfully, times when even
the best products and intentions don't live up to
expectations or for one reason or another are not
"correct". Because of this, we offer a return policy on
all our items. We will refund your original purchase
price. Please read the sections below for more details
on returns.
SHIPPING
All our shipping costs are all based upon deliveries
within the continental USA. Shipping outside the
continental USA such as Hawaii and Alaska are F.O.B.
Durbin Farms plus any shipping costs and/or individual
quote. All international orders will be F.O.B. Durbin
Farms plus all shipping costs, duties, taxes, tariffs &
handling fees will be charged to billing card:
RETURNS
Return your order (non-perishable items) within 14 days
of receiving it for a full refund if you are not happy,
for any reason at all. Perishable
items, such as Jams, have a 5-day full refund policy
for any unopened packages.
Return items to:
Durbin Farms
Returned Item
2130 7th Street South
Clanton, AL 35045
Include a copy of your packaging slip. Your packaging
slip should include the e-mail address you wish us to
e-mail you at for receipt confirmation. You are
responsible for shipping expenses of all return items.
REFUNDS
Refunds will be made by the same method as the original
payment. You can expect a refund within 1 to 10 business
days of our receiving your return. Cash refunds will not
be issued. If goods are not returned or are returned
late we reserve the right to refuse refunds at our
discretion.
DAMAGED ITEMS
For damaged orders, simply e-mail us at
orders@durbinfarms.com with the subject of return
with your item number. Your item number can be found on
your packing slip. Also provide the e-mail address to
which your confirmation information was sent to, this
will speed up the process. We'll also pay the return
shipping cost if the return is a result of our error.
CANCELLATION OF ORDER
Do you need to cancel or change an order that has not
yet entered the shipping process? You may cancel orders
for any item at any time prior to receiving an order
confirmation e-mail containing your order's tracking
number. Once you receive order confirmation e-mail it is
too late to cancel your order as it has already been
shipped.
RESPONSIBILITY FOR RETURNED ITEMS
Returning items under this Guarantee is the
responsibility of the purchaser, we do not accept
responsibility for return postage costs or items lost or
damaged in transit to us or in any other circumstances
beyond our control, except where specified in these
terms and conditions or at our discretion.
Return items to:
Durbin Farms
Returned Item
2130 7th Street
South
Clanton, AL 35045
Include a copy of your packaging slip. Your packaging
slip should include the e-mail address you wish us to
e-mail you at for receipt confirmation. You are
responsible for shipping expenses of all return items.
COMPLAINTS
If you have a complaint please contact us as soon as
possible with the details, we endeavor to respond to all
complaints by the next working day and undertake to keep
you fully informed of progress if your complaint cannot
be resolved immediately.
Again we want nothing less than your ultimate
satisfaction and enjoyment from whatever you order from
Durbin Farms Market.
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