Loading... Please wait...

Shipping & Returns

 

 Our Return Policy

 

At Durbin Farms we take special care in bringing you the best and freshest products from our market. We strive to bring you these products, hoping they will bring you a smile & enjoyment. We want nothing less than your ultimate satisfaction and enjoyment from whatever you order from us. There are, regretfully, times when even the best products and intentions don't live up to expectations or for one reason or another are not "correct". Because of this, we offer a return policy on all our items. We will refund your original purchase price. Please read the sections below for more details on returns.

 

SHIPPING
All our shipping costs are all based upon deliveries within the continental USA.  Shipping outside the continental USA such as Hawaii and Alaska are F.O.B. Durbin Farms plus any shipping costs and/or individual quote.  All international orders will be F.O.B. Durbin Farms plus all shipping costs, duties, taxes, tariffs & handling fees will be charged to billing card. If you are not within 2 day shipping from Alabama, you must ship 2nd day air. We will not guarentee shipments over 2 days. We only ship peaches Monday, Tuesday, and Wednesday but take orders online 24/7!

 

RETURNS
Return your order (non-perishable items) within 14 days of receiving it for a full refund if you are not happy, for any reason at all. Perishable items, such as Jams, have a 5-day full refund policy for any unopened packages.

 

Return items to:
      Durbin Farms
      Returned Item
      2130 7th Street South
      Clanton, AL  35045


Include a copy of your packaging slip. Your packaging slip should include the e-mail address you wish us to e-mail you at for receipt confirmation. You are responsible for shipping expenses of all return items.

 

REFUNDS
Refunds will be made by the same method as the original payment. You can expect a refund within 1 to 10 business days of our receiving your return. Cash refunds will not be issued. If goods are not returned or are returned late we reserve the right to refuse refunds at our discretion.

 

DAMAGED ITEMS
For damaged orders, simply e-mail us at ljsboutique01@gmail.com with the subject of return with your item number. Your item number can be found on your packing slip. Also provide the e-mail address to which your confirmation information was sent to, this will speed up the process. We'll also pay the return shipping cost if the return is a result of our error.

 

CANCELLATION OF ORDER
Do you need to cancel or change an order that has not yet entered the shipping process? You may cancel orders for any item at any time prior to receiving an order confirmation e-mail containing your order's tracking number. Once you receive order confirmation e-mail it is too late to cancel your order as it has already been shipped.

 

RESPONSIBILITY FOR RETURNED ITEMS
Returning items under this Guarantee is the responsibility of the purchaser, we do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except where specified in these terms and conditions or at our discretion.

 

Return items to:
      Durbin Farms
      Returned Item
      2130 7th Street South
      Clanton, AL  35045


Include a copy of your packaging slip. Your packaging slip should include the e-mail address you wish us to e-mail you at for receipt confirmation. You are responsible for shipping expenses of all return items.

 

COMPLAINTS
If you have a complaint please contact us as soon as possible with the details, we endeavor to respond to all complaints by the next working day and undertake to keep you fully informed of progress if your complaint cannot be resolved immediately.

 

 

 

Again we want nothing less than your ultimate satisfaction and enjoyment from whatever you order from Durbin Farms Market.

 

 

 

 

 


 

Newsletter